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A few things to know about caring your new mattress
Like any worthwhile investment, your mattress deserves proper care to keep it in top condition. Here are a few important things to keep in mind:
- All our mattresses, bases and headboards are handcrafted by us here in Yorkshire. Handcrafted products can vary slightly in size from one to another due to the natural and flexible materials we use . A variation of +/- 2cm may occur from time to time and these tolerances should be considered when taking your measurements before placing an order
- During storage and transit the springs can nestle into each other, temporarily reducing the width or length. The mattress should regain its natural dimensions with use over the first 6-12 weeks.
- Mattresses that contain generous amounts of upholstery fillings tend to ‘settle’ naturally. This settlement will be more noticeable in areas under the most body weight – this is normal.
- For the best support and longevity, we recommend pairing your new mattress with a sturdy, well-maintained base. The use of a new mattress upon an old or distorted base, or a slatted base which is unable to offer full support to the mattress could substantially reduce the life of your new mattress, compromise comfort levels and invalidate your guarantee. If you have a slatted base, ensure the slats are no more than 2.5cm apart to properly support the springs and allow for adequate ventilation.
Quick Care Tips
1. Before you flop, give it a flip!
Turning your mattress is one of the best ways to keep it in top condition.
For the first three months, turn it every two weeks, then every 6–12 weeks after that.
With natural fillings on both sides, your mattress is designed to be flipped and rotated regularly. (You should alternate the turning from side to side and head to toe). This helps distribute wear evenly, allowing the layers to settle properly and keeping your mattress feeling fresh, supportive, and comfortable for years to come.
Tip: Mattress which have been made zip and link should first be unfastened before turning or rotating. We recommend that flipping is done with two people due to the weight of the mattress.
2. Let it breathe
Your mattress contains a range of natural fibres so when it first arrives, you may notice an organic scent. This smell will fade over time.
To keep your mattress fresh, air it regularly by leaving it uncovered for an hour when changing your bedding and open windows to improve airflow.
3. Keeping it clean
Remove dust and fluff from your mattress every few months using a soft brush. Never use a vacuum cleaner, even if you have a specific mattress attachment, as this can displace the natural fillings. Any spillages should be absorbed using a dry cloth.
Never use detergents or chemical cleaners as this may bleach or harm the upholstery fabric and fillings.
4. Use protection
The best way to safeguard your mattress from spills and stains is by using a breathable, natural mattress protector. This helps maintain hygiene while preserving the mattress’s comfort and durability.
Washing the protector regularly will keep your mattress fresh and hygienic.
Mattress Protectors
We have two excellent options for you to choose from:
Made to last
We make all our mattresses, beds and headboards in our Yorkshire workshop from the finest quality natural materials, using traditional techniques which have been perfected over generations. We are extremely confident in the quality of components and workmanship that go into everything we make and we are therefore happy to provide a 10 year guarantee on all our mattresses, divan beds and headboards.
Understanding settlement
Your new mattress contains deep layers of luxurious natural fillings designed to contour to your body. Settlement is a natural part of the “bedding in” process and a sign that your mattress is performing as it should—not a fault. In the first few weeks and months of use, the fillings will settle, creating natural body impressions where you sleep most often. This is particularly noticeable in larger mattresses like king and super king sizes, where the edges and centre receive less use and may appear more plump in comparison. Since people aren’t the same size and shape as their mattresses, these body shaped impressions are a normal part of how the fillings adapt to provide the right support.
Following the turning and rotating instructions for your mattress is important to create an even filling settlement and compression over the mattress surface and prolong the life of your mattress.
Do’s & Don’ts
- Do not bend, roll, or fold your mattress, as this can damage the internal spring unit and affect the overall strength and durability of the mattress.
- Avoid jumping/standing on your mattress, as this can damage the mattress and base.
- Do not sit on the edge of your mattress for prolonged periods, as this can cause localised compression of the fillings and springs and damage the mattress border
- Do not remove the mattress fire labels or brand labels as these identify your mattress for the guarantee.
- Do wash your bed linen every 1-2 weeks.
- Do use a mattress protector to shield against stains.
- Do let your mattress breathe by pulling the bedding back and allowing it to air for a while every day.
- Do rotate and/or flip over your mattress regularly.