In the event of a fault or defect in manufacturing within 12 months of the date of purchase we will repair or replace completely free of charge. Please note that faults resulting from misuse of product will not be covered with this offer.
If a fault is discovered or appears after the first 12 months but within the five year guarantee period The Odd Company will have the right and discretion to repair or to replace the product, charging you for one fifth of the current retail price multiplied by the total number of years you have owned the mattress, divan or base.
The Odd Company reserves the right to refuse this offer if the defect is caused by misuse or where the product has become soiled, insanitary or has been subjected to excessive wear and tear.
Where a divan base only or a mattress only is replaced, The Odd Company will endeavour to match the fabric but reserve the right to substitute alternative material.
This guarantee does not cover a mattresses which is used on a non Odd Company bed base or divan base. Please follow the care instructions to ensure your guarantee remains valid.
The terms of this guarantee does not affect the purchasers statutory rights.