Mattress care GUIDE

A mattress from The Odd Company is an investment in more restful and restorative sleep and consequently more productive time spent awake.  Each of our mattresses is made with the finest natural materials which will give many years of quality sleep if well looked after.

Mattress Turning

A high quality mattress will contain many layers of deep natural fillings. In a new mattress these layers will be tight and the fibres interwoven. As you begin to lie on the mattress the tight fillings and the fabrics will stretch and begin to relax. This process is quite normal and is likely to take several weeks. During this period it is necessary to turn the mattress regularly to allow even settlement of the fillings and to air the mattress. This ‘bedding in’ process is similar to wearing a new pair of shoes which often feel stiff but become more and more comfortable as the leather stretches and becomes more supple.

We advise turning your new mattress every second week for the first 3 months, and thereafter the mattress should be turned every six to twelve weeks. You should alternate the turning from side to side and head to toe. Do not use the handles to lift or carry the mattress. These handles are intended to help with turning and rotating the mattress and are not designed to support the full weight of the mattress.

Mattress which have been made zip and link should first be unfastened before turning or rotating.



Low quality mattresses with limited layers of fillings tend not to show body indents since there is very little wadding. On high quality mattresses with deep layers of natural fillings you are likely to experience settlement. This settlement tends to be more pronounced on wider King size or Super King size mattresses where you have little need to sleep on the edge or the centre of the mattress. This means that initially body impressions will be more visible as the deep mattress fillings beneath each user are compressed. Mattresses with soft natural layers such as cotton, lambswool and cashmere are more prone to these signs of settlement. Settlement on deep filled mattresses is not a fault and should not cause concern. Regular turning of the mattress will allow the fillings to settle and even out.


Airing and Mattress Protection

We recommend airing your mattress once a week by simply pulling back the bed linen for a few hours. This will allow air to fully circulate through and around the mattress.

You should not place your bottom sheet directly on top of your mattress. We anticipate that you will use your mattress for thousands of nights but you will never be able to wash it. We recommend that you use a good quality cotton faced mattress protector. Washing the protector regularly will keep your mattress fresh and hygienic.

Do not jump on, bend or roll up your mattress as this will irreparably damage the internal spring system.




Clean your bed every couple of months using a soft brush. You should never vacuum your mattress as this will disturb and potentially damage its natural fillings.

Spills should be treated immediately with a dry cloth or paper towels. Do not use harsh chemical cleaners or detergents as these can damage the mattress upholstery.


Using an old base with your new Odd Mattress

Do not put your new mattress on an old base or divan as this is likely to distort the mattress and reduce its useable life. We would strongly recommend that you replace your divan base when you purchase a new mattress as they are designed to complement each other in terms of structure and support.

The use of a new mattress upon an old or distorted base, or a slatted base which is unable to offer full support to the mattress could substantially reduce the life of your new mattress, compromise comfort levels and will invalidate your guarantee. In the case of a slatted base, we would recommend that the spacing between each slat is no more than 2.5cm which ensures correct support of the springs and adequate ventilation of the mattress.


Notes about Made to Measure Mattresses

All of our special size handmade mattresses use natural and flexible materials for a perfect night’s sleep. It is important to therefore remember that due to the natural softness and flexibility of the materials that we use that minor variations of +/- 2.5% may occur from time to time and these tolerances should be considered when taking your measurements before placing an order. In the unlikely event that you encounter significant issues with any order we will always do everything that we can to properly rectify the issue.